Refund policy

We want you to be happy with each and every purchase so feel free to contact us at info@shoeboxcomics.com for additional pictures or information on any item.

Prices subject to change

As the collectible market grows and fluctuates, prices on vintage comics and collectibles are subject to change at any time. We reserve the right to make any corrections to prices quoted due to clerical errors or errors of omission. 

Non-returnable items

Due to the collectability of the comics and merchandise we sell, we are unable to accept returns on comic books, back issues, graphic novels, books and vintage toys or statues. Once an item has been shipped the sale is considered final. While we do not grade our graphic novels, books and magazines, and they are stored and handled with great care, no guarantee of condition is made. Over time, shelf wear and small cosmetic dings and dents may be possible. If you still feel you've received a damaged item, please contact us at info@shoeboxcomics.com. Please be aware that we need to be contacted within 2 weeks of the delivery date of an order to resolve any potential order issues.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returnable items

We have a 30-day return policy on eligible items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@shoeboxcomics.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@shoeboxcomics.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.